FAQ

Technical Support

What do I need to watch a Blu-ray?

You need an HDTV and a compatible Blu-ray player.

Will DVDs play in my Blu-ray player?

Yes. Blu-ray players are fully backward compatible with DVDs.

Will Blu-rays play in my DVD player?

No.

Do you sell your DVDs and Blu-rays outside the United States? In which regions do they play?

Our discs are encoded Region 1 for DVD and Region A* for Blu-ray as our rights are limited to the United States and Canada. We are unable to sell outside these territories on criterion.com.

We publish select Region B Blu-ray releases for the UK market that can be purchased at amazon.co.uk, zoom.co.uk, and other vendors.

A complete list of Criterion Region B Blu-ray releases can be found here: UK Releases

*There are a select number of Blu-ray releases that are encoded for other regions:
Come and See - regions A/B
The Complete Films of Agnès Varda - regions A/B/C
Ingmar Bergman’s Cinema - regions A/B/C
The Irishman - regions A/B/C
Marriage Story - regions A/B/C
Roma (2018) - regions A/B/C
War and Peace - regions A/B

What audio codec do you use on your Blu-ray discs?

We encode monaural and stereo sources using PCM, and we encode surround-sound sources using DTS-HD Master Audio.

Do your Blu-rays play in all Blu-ray players?

No. Some of the first-generation Blu-ray players will not play Criterion Blu-rays. A known example is the Samsung BD-P1200. Additionally, the following players have initial loading times of 2 to 3 minutes: Samsung BD-P1400, Sharp BD-HP20U, and Panasonic DMP BD10. This is normal for these players.

What should I know about handling Blu-rays?

Blu-rays are extremely sensitive to dirt and fingerprints, so be sure to handle them carefully and avoid getting fingerprints on the playback surface. Even a small, partial fingerprint has been known to cause problems.

If you do need to clean a Blu-ray, here are some helpful tips: Be sure to wash and rinse your hands thoroughly before cleaning the disc. Hold the Blu-ray under cool running water (don’t use soap!) and use your thumb or fingertip to clean the surface by gently rubbing from the center outward. Don’t use a back-and-forth motion or rub the disc in circles (the motion should be like rays extending from the sun, not the hands of a clock turning). After washing, it is important to dry the disc thoroughly or it will gather lint. Sandwich the disc between several layers of high-quality paper towel and very gently pat dry until all the water has been absorbed from the surface. Do not rub the disc with a paper towel!